Platform
Dispute operations with evidence and context.
Manage the chargeback lifecycle with a clearer view of prevention, evidence, and ratio monitoring.
What is Disputes? A payment dispute is a customer challenge to a transaction that follows a network or provider-specific resolution process.
What does the dispute lifecycle involve?
The dispute lifecycle includes notice, investigation, evidence collection, response, representment where appropriate, and final resolution under the applicable network or provider rules. A well-organized workflow keeps deadlines and merchant context visible.
- •Evidence templates can be prepared for common transaction and fulfillment scenarios.
How can disputes be prevented and monitored?
Prevention alerts and ratio monitoring can identify issues before they become a larger operational problem. Clear descriptors, fulfillment evidence, customer communication, and timely responses all contribute to a defensible payment operation.
- •No prevention program guarantees that disputes will not occur.
How do lender-funded BNPL disputes differ?
On non-recourse lender-funded BNPL, the lender carries consumer default. Disputes for non-delivery still route back to the merchant, so fulfillment evidence and customer-service records remain essential. SplitIt is not lender-funded and is not included in that statement.
- •PayFull is not a lender or a bank.
Common questions
How do I discuss this with PayFull?
Start with your business model, customer journey, existing payment stack, and underwriting context. PayFull can then discuss an appropriate configuration; availability depends on review and applicable providers.
Start accepting payments the way your business actually sells.
Set up in days, not months. White-glove onboarding included on every plan.
Talk to us before you commit to anything.